Real-life resilience: Exploring the organisational environment of international water utilities

The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding whether environment in utilities conducive resilience. Themes from interviews showcased challenges related cognitive contextual properties. We identified broaden frame account for flexible concepts enhanced sense-making. propose categories silos set cultural attributes that contribute Interventions are needed develop cognitive, behavioural, properties support